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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stefano Bimbi

July 28, 2026

5  out of  5
rating by Stefano Bimbi
"Markus and his team were very prompt to respond to our needs in a compete and thorough manor. Thank you."
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Tamala Westbrook

July 2, 2026

5  out of  5
rating by Tamala Westbrook
"I recently switched back to State Farm and I must say I enjoy going into the office to pay that monthly bill. Half of what I was previously paying for auto and renters insurance. Everyone in the office is so welcoming and friendly. The added bonus is if I get to see Lucy."
We responded:
"Thank you for the wonderful review! We’re so glad you switched back to State Farm. It’s great to hear you’re saving on your auto and renters insurance, and we love that you enjoy stopping by the office when you need to. Everyone here is always happy to welcome you—and we’ll be sure to let Lucy know you’re planning to say hi on your next visit! Markus"
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benjaminwade1983

July 1, 2026

5  out of  5
rating by benjaminwade1983
"If you have conducted business with Markus then you are aware but if not then I'll tell you. Answered an email at the end of the day then contacted me to make sure we were on the same page and he was able to get me the best information he could. On more then one occasion he's given me referrals outside of the insurance arena as I'm not from the Rockford area. Him and his staff are first rate. You are getting a knowledgeable and dedicated agent great customer service."
We responded:
"Thank you for the great feedback—this is exactly how we do business. We respond promptly, follow up to make sure everything is clear, and provide the best information we can. We’re also happy to point you in the right direction with referrals when needed. We appreciate your trust in me and the team—reach out anytime. Markus"
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Celi Meza

June 29, 2026

5  out of  5
rating by Celi Meza
"Excellent service! Thank you to agent Adriana for going above and beyond today . ;)"
We responded:
"Thank you so much for the great review! I’m glad to hear Adriana was able to go above and beyond for you today—your kind words mean a lot. If you ever need anything in the future, we’re here for you! Markus"
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Aaron Johnson

June 26, 2026

5  out of  5
rating by Aaron Johnson
"Markus and his team are by far the best in the area! They’re FAST whenever I need something added, rates are fantastic, and a phone call is always picked up first time. I’ve worked with Jack, Jess, and Markus and conversations/business have been wonderful every time. Whatever you need covered, get it here!"
We responded:
"Wow—thank you so much for the kind words! I really appreciate you sharing how fast we are when you need something added and that you’ve been able to reach us on the first call. It means a lot to hear you’ve had great experiences with Jack, Jess, and me as well. Thanks for trusting Markus Smith State Farm—we’re here anytime you need anything covered!"
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Bridget Oakley

June 17, 2026

5  out of  5
rating by Bridget Oakley
"This office has been wonderful to work with. Jess was extremely helpful when we were wanting to add a driver and vehicle to our existing policy. Definitely recommend State Farm and this office!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Jess was able to help you add a driver and vehicle to your policy. We truly appreciate your recommendation and choosing Markus Smith State Farm—please don’t hesitate to reach out if we can ever help again!"
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Paul Harrison

May 31, 2026

5  out of  5
rating by Paul Harrison
"Talked with Adrianna and I was impressed with her knowledge of State Farm policies!"
We responded:
"Hi Paul! Thank you for the wonderful review. We’re glad to hear Adrianna was able to help and that her knowledge of State Farm policies impressed you. We appreciate your trust in Markus Smith State Farm! Markus"
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Aaron Miller

May 22, 2026

5  out of  5
rating by Aaron Miller
"Markus and his employees are great to work with.. Adriana was great helping with completing balmy business insurance audit."
We responded:
"Hi Aaron, thank you for your wonderful review! I'm so glad to hear my team and I at Markus Smith – State Farm were a great help. Adriana will be especially happy to know you appreciated her support with your business insurance audit. We truly appreciate your trust!"
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Hallie Franco

May 18, 2026

5  out of  5
rating by Hallie Franco
"Jessica Offenwanger offers an excellent personalized service I have never received from an insurance company. Couldn’t be happier I made the switch to Markus’ office and to have her handling my policy. Adriana did a great job handling a service call not that long ago too. Highly recommend"
We responded:
"Hi Hallie, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future. We're here for you anytime! Markus"
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Amber Lighthart

May 16, 2026

5  out of  5
rating by Amber Lighthart
"I recently switched back to State Farm for my auto and renters insurance, and I’m so glad I did. From the moment I walked into the office, I was impressed. The office was beautiful, clean, and very well kept, and the hospitality was top notch.

I had the pleasure of working with Markus Smith, and he made the entire experience comfortable and stress-free. I came in feeling anxious because I expected my insurance to be expensive, but Markus immediately put me at ease. He even made me a great cup of coffee while we talked through everything. I also got to meet his adorable “supervisor,” a lovable labradoodle who happily accepted ear scratchies and made the office feel even more welcoming.

Not only did he save me about $70 per month for the exact same coverage I had a couple years ago, but he also added a few smart coverages I didn’t even realize I needed. I left feeling relieved, confident, and well protected while still staying under budget.

If you’re looking for someone knowledgeable, professional, and genuinely caring, I highly recommend Markus Smith and State Farm!"
We responded:
"Hi Amber, thank you so much for taking the time to share your experience! We’re thrilled you made the switch back to State Farm and that you felt welcomed from the moment you walked in.

I’m so happy to hear how much you appreciated my help. Our job every day is to put you at ease, make the process stress-free, and help you find great value. And yes… our adorable Lucy “supervisor” loves ear scratches—so I’m glad it made your visit even more welcoming! I’ll be sure to give her some extra treats.

We truly appreciate your recommendation and are grateful for your trust. If you ever need anything—coverage questions or updates—we’re here for you.
Markus"
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Harlan Addington

May 15, 2026

5  out of  5
rating by Harlan Addington
"Found me best policy and saved me 40.00 a month from old crappie insurance The General, however the insurance they got me is much better and cheaper. Great phone calls and very patient agents. Just a great experience all around. Thank you so much for Gainsco your sister company ❤️"
We responded:
"Thank you so much for your kind words and for trusting us to find the best policy for you! We’re delighted to hear that we could save you money while providing better coverage. Our team takes pride in offering patient and helpful service, and we’re glad that came through during your experience. We appreciate your support and look forward to continuing to serve you! Markus"
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cindy fisher

May 13, 2026

5  out of  5
rating by cindy fisher
"Very helpful agency.
State farm. Doing a great job!!"
We responded:
"Hi Cindy, we hope we can turn these 3 stars into 5. We want to hear from you—please give us a call when you can at (815) 633-1291. Looking forward to hearing back soon. Thanks so much!"
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kaypos1 kp

May 9, 2026

5  out of  5
rating by kaypos1 kp
"Great services and helpful, and friendly staff. Thanks Marcus and Adriana!"
We responded:
"Thank you for your review. We appreciate it!"
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Melinda Guzzardo

May 7, 2026

5  out of  5
rating by Melinda Guzzardo
"We are excited about switching to State Farm. We highly recommend this office. Wonderful customer service, and working with Abigail has been an easy transition. Thank you!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to have you join the State Farm family and are glad Abigail could make the transition smooth and easy. Please know we’re here to support you every step of the way. Welcome aboard!"
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Lyn Worley

May 3, 2026

5  out of  5
rating by Lyn Worley
"Thanks for helping us get our commercial coverage started for our Food Vendor business in Loves Park Golden Bytz"
We responded:
"Lyn, we are so excited about your new food vendor business in Loves Park, Illinois. Thank you so much for choosing our office to assist with your commercial coverage for Golden Bytz! We’re excited to support your business and look forward to helping you with all your insurance needs. Please don’t hesitate to reach out anytime! Markus"
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Sydney Larson

April 30, 2026

5  out of  5
rating by Sydney Larson
"Markus was extremely thorough, and took the time to go over my previous policy, and went through where we should make improvements with my coverage while saving me money. I highly recommend Markus, and his office. They do not disappoint!"
We responded:
"Thank you so much for your kind words and recommendation, Sydney! I’m glad I was able to take the time to thoroughly review your policy and help you find the best coverage while saving you money. Your satisfaction means a lot to me, and I look forward to continuing to serve you and exceed your expectations! Markus"
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Kyle Williamson

April 27, 2026

5  out of  5
rating by Kyle Williamson
"Markus and his team are great, he helped me with my home insurance as a first time homeowner and bundling my car insurance!!"
We responded:
"Thanks so much Kyle, for the great review! We’re really happy we could help you with your home insurance and get your car bundled in too. Being a first-time homeowner can feel overwhelming, but we’re here to make it easier. Just give us a shout if you ever need anything else. Welcome to the State Farm family!"
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Sarah Haywood

April 9, 2026

5  out of  5
rating by Sarah Haywood
"Excellent service! I dealt with Jess Offenwanger out of this office via email and phone. Got a very good rate - much lower than my coverage with the previous two companies with comparable coverage! Highly recommend- it was fast and easy to switch!"
We responded:
"Hi Sarah,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jess was able to provide you with excellent service and a great rate that beats your previous coverage. Making the switch fast and easy is exactly what we aim for. We truly appreciate your recommendation and look forward to assisting you with your insurance needs in the future!
Best regards, Markus"
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Erika Martinez

April 1, 2026

5  out of  5
rating by Erika Martinez
"Excelente servicio y todo el apoyo recibido por mi agente Abigail y Marcus gracias por sus atenciones y ayuda."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que Abigail y Marcus te brindaron un servicio y apoyo excelentes. Agradecemos sinceramente tu confianza en Markus Smith State Farm y esperamos seguir ayudándote en el futuro."
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Deborah Riley

April 1, 2026

5  out of  5
rating by Deborah Riley
"Jess is amazing to work with! She's incredibly knowledgeable and works hard to make sure you're fully informed on your coverages."
We responded:
"Thanks so much for the great feedback! Jess is truly a gem, and we’re lucky to have her on the team. It’s wonderful to hear she made sure you felt confident and informed about your coverage—that’s exactly what we aim for. If you ever have questions or need anything, we’re always here to help!"
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stay_calm_ and_bmx

March 27, 2026

5  out of  5
rating by stay_calm_ and_bmx
"Helped me on the phone with no issues and it was very fast"
We responded:
"Thank you for your kind words! We’re glad to hear that your phone experience was quick and hassle-free. At Markus Smith State Farm, we strive to make every interaction smooth and efficient. Please reach out anytime you need assistance!"
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William Springer

March 27, 2026

5  out of  5
rating by William Springer
"Adriana did a fantastic job helping me get everything set up. I'm really glad I went with State Farm."
We responded:
"Thank you, William, for your wonderful feedback! We’re so happy to hear that Adriana provided you with excellent support and made the setup process smooth. We’re proud to have her on our team and grateful that you chose State Farm. If you ever need anything else, don’t hesitate to reach out!"
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Cappy Wawa

March 25, 2026

5  out of  5
rating by Cappy Wawa
"State Farm is in my opinion hands down the best insurance company. They have always helped me out and explained everything in detail so I was able to understand it. Let's be real insurance isn't the easiest to understand for everyone especially when you start to get into technical issues. I appreciate mt agent and all they do. They really are like a good neighbor."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team has been able to help you navigate the complexities of insurance and provide clear explanations along the way. At Markus Smith State Farm, we truly believe in being a good neighbor and supporting our clients through every step. We appreciate your trust and look forward to continuing to serve you!"
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Christopher Offenwanger

March 20, 2026

5  out of  5
rating by Christopher Offenwanger
"One of the most ethical and knowledgeable business that I have dealt with in my entire career. Markus Smith State Farm is a business that I enjoy doing business with and will continue to do business with him for many years."
We responded:
"Thank you very much, Chris, for your kind and thoughtful feedback. We are honored to be regarded as one of the most ethical and knowledgeable businesses you have encountered. My team and I remain dedicated to providing exceptional service, and we sincerely appreciate your continued trust and partnership. We look forward to serving you for many years to come."
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Kurt Kruse

March 12, 2026

5  out of  5
rating by Kurt Kruse
"Jack was super helpful fixing my drive safe and save! Very fast! Very kind!"
We responded:
"Thank you Kurt for your kind words! We're thrilled to hear that Jack was able to help you with your Drive Safe & Save. We appreciate your trust in our office and look forward to assisting you again in the future!"