State Farm® Insurance Agent Markus Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
steve lee
August 31, 2024
5
out of
5
rating by steve lee
"Very professional, easy and cost saving transition from my longtime old insurance company. Thanks Shannon R"
We responded:
"We’re so glad to be of service, Steve! Thank you for choosing our State Farm office. If you have any questions or concerns about your insurance, please let us know. We’re happy to help! I’ll be sure to pass on your kind words to Shannon directly!"
Jason Burgett
August 30, 2024
5
out of
5
rating by Jason Burgett
"Markus State Farm is the 1 stop shop for all your needs! Too many great products to list them all! Go check them out!"
We responded:
"Thank you for the outstanding review, Jason! I sincerely appreciate it and we’re glad to make your insurance-buying journey a little easier. We look forward to chatting with you again soon! "
Lisa Coen
August 29, 2024
5
out of
5
rating by Lisa Coen
"Great local guy who supports his community %100! See him for all of your insurance needs!"
We responded:
"Thank you for the wonderful endorsement, Lisa! Our State Farm sincerely appreciates it. We love supporting our Good Neighbors near and far as best we can! Let us know if we can assist you with any other insurance needs."
Kenaniah Saunders
August 29, 2024
5
out of
5
rating by Kenaniah Saunders
"Beautiful office and even better service! Markus has a wealth of knowledge in insurance and should be anyone's first choice as their local State Farm agent."
We responded:
"What a terrific review, Kenaniah! We take insurance seriously and always strive to provide impeccable customer service during every interaction with our Good Neighbors. If you have any other insurance questions or concerns, please don’t hesitate to reach out. We’re always here to help!"
brian pearse
August 29, 2024
5
out of
5
rating by brian pearse
"Love it he is a great guy to get insurance from"
We responded:
"I’m very glad to be of service, Brian! I always try to make my valued customers feel comfortable and informed about their insurance decisions. Let us know if we can assist you further!"
Jason claus
August 13, 2024
5
out of
5
rating by Jason claus
"My parents and I love Markus! He’s been a great help after switching State Farm agents👍"
We responded:
"We’re so glad it’s a family affair! Thank you for taking the time to leave us such a great review, Jason. We appreciate your family’s business and look forward to serving your insurance needs! "
Lucas Schulze
August 9, 2024
5
out of
5
rating by Lucas Schulze
"Shannon was an amazing help. As a young entrepreneur, she made me feel comfortable in my decision to trust her as well as taking me in at such short notice!!! She handled all of my business insurance and explained to me thoroughly why the plan that she picked out for me was the BEST option for me. Shes very professional."
We responded:
"As a fellow small business owner I know how important it is to protect what you’ve created, Lucas! Thank you for taking the time to leave us such a terrific review. I’ll be sure to pass on your kind words to Shannon personally. If you have any other questions or concerns about your insurance with us, please give us a call! We’re always more than happy to assist. Thanks again and we look forward to speaking with you again soon!"
Crystal Goble
August 9, 2024
5
out of
5
rating by Crystal Goble
"I took my son in today to start his own insurance policy. Markus was very patient and extremely helpful. He took his time and walked us through our options. When we left, we felt confident in the decisions we made with his insurance. I will recommend him to everyone I know!"
We responded:
"I’m so glad to be of assistance, Crystal! I understand that starting one’s individual insurance is a big step (and a big deal!). We always want to ensure that all our Good Neighbors have all the information they need to make an informed, comfortable decision. Thank you for allowing us to earn your business. If anyone has any additional questions, we’re always a phone call away!"
rex- “rex-1203” 1203
August 9, 2024
5
out of
5
rating by rex- “rex-1203” 1203
"Helped get my rate lower and helped me understand my policy better than when i came in"
We responded:
"We’re so glad to be of service! Thank you for leaving us a terrific review. Saving money for our Good Neighbors is one of our favorite things to do! If you have any other questions, don’t hesitate to reach out. We’re more than happy to assist."
Thomas Roberts
July 27, 2024
1
out of
5
rating by Thomas Roberts
"For an insurance company my wife and I have had around 24 years I have never been so disgusted with the way this agents secretaries treat customers. Good luck to new home owners that have an older roof because guess what State Farm won’t cover you if it’s older than 10years old. Just when you think everything is going well and you get your new house and a week and a half later you get a phone call stating that you’re not being insured because of the roof age. Then if they receive a check from your closing costs to pay for the entire year before your escrow kicks in they deny that it ever came in and deposited into their account, only to find out that they did indeed cash it but processed it for a refund which they neglect to tell you about and you keep insisting they cashed it because you contact your underwriter for verification. A simple yes we received the payment for the year and a full refund has been issued would’ve saved this one star review. The refund was not for the full refund either but you better believe I’m getting my money back one way or another, do better State Farm you’re not new to this. There’s no reason a letter stating that you’re no longer covered takes 19 days to be sent to you, it’s not like I live over seas."
We responded:
"I am sorry that you had a negative experience with State Farm. Our office always strives to provide exceptional customer service and based on your feedback, we missed the mark. Please give us a call back at 815-633-1291 and I would be more than happy to discuss any issue that you may have. I look forward to speaking with you soon."
Lisa Latino
July 18, 2024
5
out of
5
rating by Lisa Latino
"Shannon was very polite, helpful, and understanding of my needs. I appreciate her kindness as well!"
We responded:
"I’m glad that you had such a pleasant experience with Shannon, Lisa! We always strive for quality customer service. Please give us a call or stop by if we can help you with any of your other insurance needs. We’re always happy to assist!"
Rick Gonzalez
June 17, 2024
5
out of
5
rating by Rick Gonzalez
"I recently came into the office to discuss a cracked windshield. I was expecting someone to look at the damage and hand me a number to call and be on my way. I discussed the issue with Maricela and she took charge of it. She called the auto glass division and lined up everything for me. She didn’t get off the phone until everything was approved and my car was set up for an appointment the following morning. Marcus overheard Maricela on the phone and stepped out of his office to ask if he could assist her in anyway. I was very impressed with Maricela and her determination to resolve the issue. Excellent job by done by the Marcus Smith office, thank you so much."
We responded:
"We’ll always be in your corner, Rick! Thank you so much for the kind review. When something less than ideal happens to your vehicle, we know it can be a very stressful time. We always strive to do all that we can to ensure that you, and your vehicle, are in the best hands. I’m glad we exceeded your expectations! Please let us know if we can do anything else for you and thank you again for your terrific feedback about Maricela’s service. "
Gage
June 3, 2024
5
out of
5
rating by Gage
"Thanks Shannon and Marcy for helping me stay insured !"
We responded:
"Thank you so much for the recommendation, Gage! Our entire State Farm team appreciates that. Let us know if we can be of further assistance. We’re always happy to help."
Y Olson
April 18, 2024
5
out of
5
rating by Y Olson
"If you are looking for home, auto or life insurance, I highly recommend Marcus Smiths office as a first stop. You won’t need to go anywhere as they have your best interests at heart! Marcus provided so much helpful, knowledgeable information for us and at a great rate! Adelina and Adriana have always been so kind, professional and beyond helpful!!"
We responded:
"We’re thrilled to have earned your business! Thank you for taking the time to leave us such a thoughtful review. Our State Farm team is dedicated to premier customer service and ensuring that our Good Neighbors are comfortable with all their insurance choices. Let me know if you have any other questions and I’m happy to assist. Thanks for your stellar review!"
Nick Morris
April 18, 2024
5
out of
5
rating by Nick Morris
"Very helpful, always available to answer questions."
We responded:
"We’re thrilled to have earned your business! Thank you for taking the time to leave us such a thoughtful review. Our State Farm team is dedicated to premier customer service and ensuring that our Good Neighbors are comfortable with all their insurance choices. Let me know if you have any other questions and I’m happy to assist. Thanks for your stellar review!"
Ryan Sanford
March 27, 2024
5
out of
5
rating by Ryan Sanford
"Great customer service. Makes getting insurance as easy and as painless as could be, highly recommend!"
We responded:
"We love reading that kind of feedback, Ryan! Thank you for taking the time to leave us such a pleasant review. We’re always looking for ways to make the process of acquiring insurance as seamless as possible for our Good Neighbors. If you have any other questions, please don’t hesitate to reach out. We’re always happy to help! "
terra jones
March 26, 2024
5
out of
5
rating by terra jones
"Markus is exceptional, Any issues, he is on it, even working after hours. He goes above and beyond what most insurance agents even think about. Call him or go check him out!"
We responded:
"Thank you so much for your wonderful feedback, Terra! That means a lot to me. I’ve dedicated my professional life to helping my Good Neighbors when they need it most and providing exceptional customer service every chance I get. I sincerely appreciate your review and look forward to serving your insurance needs for years to come!"
Wayne Kramer
February 22, 2024
5
out of
5
rating by Wayne Kramer
"Adriana was so kind and helpful and very patient with all my questions. I give them a 10 out of 10. Thank you!"
We responded:
"What an outstanding review! Thank you so much for your kind assessment, Wayne. We value the relationships we cultivate with our Good Neighbors. Thank you for your business and we look forward to assisting you with your insurance needs for years to come! "
Debra Carroll
February 21, 2024
5
out of
5
rating by Debra Carroll
"Markus is a great agent and is helpful and informative. Highly recommend him for all your insurance needs!"
We responded:
"Thank you for the terrific recommendation, Debra! We’re very grateful for your business and thank you for taking the time to leave us such a nice review. Give us a call if you have any other insurance questions!"
Phillip Feltz
February 10, 2024
5
out of
5
rating by Phillip Feltz
"Very attentive to our needs. Helped us find the best options for our family. While searching for homeowners insurance, Shannon was great to work with and answered our questions before we asked. She was very prompt and attentive."
We responded:
"Thank you for your review, Phillip. I'm glad our staff member was able to assist you with auto and other insurance needs for you and your family."
Suzanne Vasseur
January 26, 2024
5
out of
5
rating by Suzanne Vasseur
"My husband and I have had a great experience with Markus and Shannon in transferring our insurance policies to State Farm. Very straight-forward, conscientious, helpful and pleasant to work with."
We responded:
"It was a pleasure working with you and your husband, Suzanne! We sincerely appreciate your business. We always strive to provide the best quality customer service that we can. If you have any other questions about your policies with us, don't hesitate to reach out! We're always happy to help. "
Bruce Kurtz
January 11, 2024
5
out of
5
rating by Bruce Kurtz
"Shannon was very professional and very easy to work with. Actually had a good time buying insurance for a change. I highly recommend you speaking with her"
We responded:
"We love reading that kind of feedback, Bruce! Thank you so much for your kind review. We always try to make the process of insurance a little less stressful. Please let us know if we can help you further, and we look forward to speaking with you again soon!"
Andrea Papineau
January 3, 2024
5
out of
5
rating by Andrea Papineau
"Wonderful experience with Marci Sanchez. Great service and communication."
We responded:
"Maricela is certainly vital to our State Farm team. I’m glad that she provided you with the level of service you most certainly deserve. Thanks for the awesome review and we look forward to speaking with you again soon!"
ashley magana
January 3, 2024
5
out of
5
rating by ashley magana
"Marci provided great service she was so nice and helpful! Love State Farm and the services they provide thank you"
We responded:
"We love making our Good Neighbors happy, Ashley! Thanks for the terrific review. Let us know if we can provide any further assistance. Give us a call!"
mx.contreras
December 26, 2023
5
out of
5
rating by mx.contreras
"Everyone is so warm and helpful. Thank you so much for helping me understand my insurance. Shannon has taken plenty of time to break down insurance language in a way that is easy to grasp. If you're looking for a State Farm in the Loves Park or Rockford area, try this one!"
We responded:
"What a marvelous review! Thank you so much for your kind and thoughtful feedback. We’re very glad to be of assistance. We’re here to help our Good Neighbors navigate the intricacies of insurance in a way that makes sense and it appears we did exactly that for you. Please give us a call if we can be of further assistance. Thanks again!"