State Farm® Insurance Agent Markus Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jay Bryant
September 26, 2024
5
out of
5
rating by Jay Bryant
"Markus is very helpful and has the best coffee in Loves Park"
We responded:
"I can’t argue with that! I take pride in my job, and in my coffee prowess! Thank you for the great review, Jay! It means a lot to our entire team."
Greg Saunders - INCROWD815 PODCAST (INCROWD815)
September 25, 2024
5
out of
5
rating by Greg Saunders - INCROWD815 PODCAST (INCROWD815)
"Always appreciate the information and insight Markus provides. Big admirer of his community work as well!"
We responded:
"Quality insight and guidance is all part of the job, Greg! Thanks for taking the time to leave me a terrific review. I look forward to serving your insurance needs."
Sandra Schroeder
September 24, 2024
5
out of
5
rating by Sandra Schroeder
"Very helpful and patient with my claim I appreciate she took her time to help me thank you maricela."
We responded:
"Thank you for the terrific review, Sandra! I’m so glad that Maricela was helpful. We pride ourselves on excellent customer service when it matters most. Let us know if there is anything else we can do for you."
Paul Iverson
September 24, 2024
5
out of
5
rating by Paul Iverson
"Markus is a great guy. He offers excellent products and he does amazing things supporting the community."
We responded:
"I’m so glad to be of service, Paul. Thank you for taking the time to leave us a great review. I take pride in giving back to our community any way that I can. If you have any other questions or concerns about your insurance, please let us know and we’d be happy to assist!"
Angela Knowlton
September 17, 2024
5
out of
5
rating by Angela Knowlton
"Marci has been wonderful helping me get the proper insurance and setting up my account. Thank You so Much !!!"
We responded:
"We’re glad to be of service, Angela! I’m thrilled Marci was able to make your experience with our State Farm office as seamless as possible. Please let us know if there is anything else we can do for you and we’d be happy to help! "
Donna
September 13, 2024
5
out of
5
rating by Donna
"Marci was fantastic helping me save on my policy! 5 stars!!!"
We responded:
"I’m so glad that Marci provided you with 5-Star service, Donna! Thank you for leaving us a great review. If there is anything else that we can do for you, please let us know. We’re happy to help."
Geraldine Carter
September 13, 2024
5
out of
5
rating by Geraldine Carter
"Marci took her time to help me with my claim after a tramatic situation thankyou so much."
We responded:
"Absolutely! You can rely on us to always be there for you after the unexpected happens, Geraldine. That is what having a Good Neighbor in your corner is all about! Please let us know if we can assist you further and we look forward to speaking with you again soon."
Michael Trevino
September 12, 2024
5
out of
5
rating by Michael Trevino
"One of the nicest agents in the area!!!"
We responded:
"Very glad to be of service, Michael! Thank you for taking the time to share your feedback. We appreciate it and look forward to chatting with you again soon!"
bockers b
September 12, 2024
5
out of
5
rating by bockers b
"Cool guy."
We responded:
"Glad you think so! Let us know if we can be of further assistance to you and we look forward to hearing from you again soon."
Allen
September 12, 2024
5
out of
5
rating by Allen
"Great group. Very reliable"
We responded:
"You can always rely on premier customer service with our State Farm team, Allen! Thanks for the review. We sincerely appreciate it."
steve lee
August 31, 2024
5
out of
5
rating by steve lee
"Very professional, easy and cost saving transition from my longtime old insurance company. Thanks Shannon R"
We responded:
"We’re so glad to be of service, Steve! Thank you for choosing our State Farm office. If you have any questions or concerns about your insurance, please let us know. We’re happy to help! I’ll be sure to pass on your kind words to Shannon directly!"
Jason Burgett
August 30, 2024
5
out of
5
rating by Jason Burgett
"Markus State Farm is the 1 stop shop for all your needs! Too many great products to list them all! Go check them out!"
We responded:
"Thank you for the outstanding review, Jason! I sincerely appreciate it and we’re glad to make your insurance-buying journey a little easier. We look forward to chatting with you again soon! "
Lisa Coen
August 29, 2024
5
out of
5
rating by Lisa Coen
"Great local guy who supports his community %100! See him for all of your insurance needs!"
We responded:
"Thank you for the wonderful endorsement, Lisa! Our State Farm sincerely appreciates it. We love supporting our Good Neighbors near and far as best we can! Let us know if we can assist you with any other insurance needs."
Kenaniah Saunders
August 29, 2024
5
out of
5
rating by Kenaniah Saunders
"Beautiful office and even better service! Markus has a wealth of knowledge in insurance and should be anyone's first choice as their local State Farm agent."
We responded:
"What a terrific review, Kenaniah! We take insurance seriously and always strive to provide impeccable customer service during every interaction with our Good Neighbors. If you have any other insurance questions or concerns, please don’t hesitate to reach out. We’re always here to help!"
brian pearse
August 29, 2024
5
out of
5
rating by brian pearse
"Love it he is a great guy to get insurance from"
We responded:
"I’m very glad to be of service, Brian! I always try to make my valued customers feel comfortable and informed about their insurance decisions. Let us know if we can assist you further!"
Jason claus
August 13, 2024
5
out of
5
rating by Jason claus
"My parents and I love Markus! He’s been a great help after switching State Farm agents👍"
We responded:
"We’re so glad it’s a family affair! Thank you for taking the time to leave us such a great review, Jason. We appreciate your family’s business and look forward to serving your insurance needs! "
Lucas Schulze
August 9, 2024
5
out of
5
rating by Lucas Schulze
"Shannon was an amazing help. As a young entrepreneur, she made me feel comfortable in my decision to trust her as well as taking me in at such short notice!!! She handled all of my business insurance and explained to me thoroughly why the plan that she picked out for me was the BEST option for me. Shes very professional."
We responded:
"As a fellow small business owner I know how important it is to protect what you’ve created, Lucas! Thank you for taking the time to leave us such a terrific review. I’ll be sure to pass on your kind words to Shannon personally. If you have any other questions or concerns about your insurance with us, please give us a call! We’re always more than happy to assist. Thanks again and we look forward to speaking with you again soon!"
Crystal Goble
August 9, 2024
5
out of
5
rating by Crystal Goble
"I took my son in today to start his own insurance policy. Markus was very patient and extremely helpful. He took his time and walked us through our options. When we left, we felt confident in the decisions we made with his insurance. I will recommend him to everyone I know!"
We responded:
"I’m so glad to be of assistance, Crystal! I understand that starting one’s individual insurance is a big step (and a big deal!). We always want to ensure that all our Good Neighbors have all the information they need to make an informed, comfortable decision. Thank you for allowing us to earn your business. If anyone has any additional questions, we’re always a phone call away!"
rex- “rex-1203” 1203
August 9, 2024
5
out of
5
rating by rex- “rex-1203” 1203
"Helped get my rate lower and helped me understand my policy better than when i came in"
We responded:
"We’re so glad to be of service! Thank you for leaving us a terrific review. Saving money for our Good Neighbors is one of our favorite things to do! If you have any other questions, don’t hesitate to reach out. We’re more than happy to assist."
Thomas Roberts
July 27, 2024
1
out of
5
rating by Thomas Roberts
"For an insurance company my wife and I have had around 24 years I have never been so disgusted with the way this agents secretaries treat customers. Good luck to new home owners that have an older roof because guess what State Farm won’t cover you if it’s older than 10years old. Just when you think everything is going well and you get your new house and a week and a half later you get a phone call stating that you’re not being insured because of the roof age. Then if they receive a check from your closing costs to pay for the entire year before your escrow kicks in they deny that it ever came in and deposited into their account, only to find out that they did indeed cash it but processed it for a refund which they neglect to tell you about and you keep insisting they cashed it because you contact your underwriter for verification. A simple yes we received the payment for the year and a full refund has been issued would’ve saved this one star review. The refund was not for the full refund either but you better believe I’m getting my money back one way or another, do better State Farm you’re not new to this. There’s no reason a letter stating that you’re no longer covered takes 19 days to be sent to you, it’s not like I live over seas."
We responded:
"I am sorry that you had a negative experience with State Farm. Our office always strives to provide exceptional customer service and based on your feedback, we missed the mark. Please give us a call back at 815-633-1291 and I would be more than happy to discuss any issue that you may have. I look forward to speaking with you soon."
Lisa Latino
July 18, 2024
5
out of
5
rating by Lisa Latino
"Shannon was very polite, helpful, and understanding of my needs. I appreciate her kindness as well!"
We responded:
"I’m glad that you had such a pleasant experience with Shannon, Lisa! We always strive for quality customer service. Please give us a call or stop by if we can help you with any of your other insurance needs. We’re always happy to assist!"
Rick Gonzalez
June 17, 2024
5
out of
5
rating by Rick Gonzalez
"I recently came into the office to discuss a cracked windshield. I was expecting someone to look at the damage and hand me a number to call and be on my way. I discussed the issue with Maricela and she took charge of it. She called the auto glass division and lined up everything for me. She didn’t get off the phone until everything was approved and my car was set up for an appointment the following morning. Marcus overheard Maricela on the phone and stepped out of his office to ask if he could assist her in anyway. I was very impressed with Maricela and her determination to resolve the issue. Excellent job by done by the Marcus Smith office, thank you so much."
We responded:
"We’ll always be in your corner, Rick! Thank you so much for the kind review. When something less than ideal happens to your vehicle, we know it can be a very stressful time. We always strive to do all that we can to ensure that you, and your vehicle, are in the best hands. I’m glad we exceeded your expectations! Please let us know if we can do anything else for you and thank you again for your terrific feedback about Maricela’s service. "
Gage
June 3, 2024
5
out of
5
rating by Gage
"Thanks Shannon and Marcy for helping me stay insured !"
We responded:
"Thank you so much for the recommendation, Gage! Our entire State Farm team appreciates that. Let us know if we can be of further assistance. We’re always happy to help."
Y Olson
April 18, 2024
5
out of
5
rating by Y Olson
"If you are looking for home, auto or life insurance, I highly recommend Marcus Smiths office as a first stop. You won’t need to go anywhere as they have your best interests at heart! Marcus provided so much helpful, knowledgeable information for us and at a great rate! Adelina and Adriana have always been so kind, professional and beyond helpful!!"
We responded:
"We’re thrilled to have earned your business! Thank you for taking the time to leave us such a thoughtful review. Our State Farm team is dedicated to premier customer service and ensuring that our Good Neighbors are comfortable with all their insurance choices. Let me know if you have any other questions and I’m happy to assist. Thanks for your stellar review!"
Nick Morris
April 18, 2024
5
out of
5
rating by Nick Morris
"Very helpful, always available to answer questions."
We responded:
"We’re thrilled to have earned your business! Thank you for taking the time to leave us such a thoughtful review. Our State Farm team is dedicated to premier customer service and ensuring that our Good Neighbors are comfortable with all their insurance choices. Let me know if you have any other questions and I’m happy to assist. Thanks for your stellar review!"