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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Harrison

May 31, 2026

5  out of  5
rating by Paul Harrison
"Talked with Adrianna and I was impressed with her knowledge of State Farm policies!"
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Aaron Miller

May 22, 2026

5  out of  5
rating by Aaron Miller
"Markus and his employees are great to work with.. Adriana was great helping with completing balmy business insurance audit."
We responded:
"Hi Aaron, thank you for your wonderful review! I'm so glad to hear my team and I at Markus Smith – State Farm were a great help. Adriana will be especially happy to know you appreciated her support with your business insurance audit. We truly appreciate your trust!"
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Hallie Franco

May 18, 2026

5  out of  5
rating by Hallie Franco
"Jessica Offenwanger offers an excellent personalized service I have never received from an insurance company. Couldn’t be happier I made the switch to Markus’ office and to have her handling my policy. Adriana did a great job handling a service call not that long ago too. Highly recommend"
We responded:
"Hi Hallie, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future. We're here for you anytime! Markus"
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Amber Lighthart

May 16, 2026

5  out of  5
rating by Amber Lighthart
"I recently switched back to State Farm for my auto and renters insurance, and I’m so glad I did. From the moment I walked into the office, I was impressed. The office was beautiful, clean, and very well kept, and the hospitality was top notch. I had the pleasure of working with Markus Smith, and he made the entire experience comfortable and stress-free. I came in feeling anxious because I expected my insurance to be expensive, but Markus immediately put me at ease. He even made me a great cup of coffee while we talked through everything. I also got to meet his adorable “supervisor,” a lovable labradoodle who happily accepted ear scratchies and made the office feel even more welcoming. Not only did he save me about $70 per month for the exact same coverage I had a couple years ago, but he also added a few smart coverages I didn’t even realize I needed. I left feeling relieved, confident, and well protected while still staying under budget. If you’re looking for someone knowledgeable, professional, and genuinely caring, I highly recommend Markus Smith and State Farm!"
We responded:
"Hi Amber, thank you so much for taking the time to share your experience! We’re thrilled you made the switch back to State Farm and that you felt welcomed from the moment you walked in. I’m so happy to hear how much you appreciated my help. Our job every day is to put you at ease, make the process stress-free, and help you find great value. And yes… our adorable Lucy “supervisor” loves ear scratches—so I’m glad it made your visit even more welcoming! I’ll be sure to give her some extra treats. We truly appreciate your recommendation and are grateful for your trust. If you ever need anything—coverage questions or updates—we’re here for you. Markus"
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Harlan Addington

May 15, 2026

5  out of  5
rating by Harlan Addington
"Found me best policy and saved me 40.00 a month from old crappie insurance The General, however the insurance they got me is much better and cheaper. Great phone calls and very patient agents. Just a great experience all around. Thank you so much for Gainsco your sister company ❤️"
We responded:
"Thank you so much for your kind words and for trusting us to find the best policy for you! We’re delighted to hear that we could save you money while providing better coverage. Our team takes pride in offering patient and helpful service, and we’re glad that came through during your experience. We appreciate your support and look forward to continuing to serve you! Markus"
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cindy fisher

May 13, 2026

5  out of  5
rating by cindy fisher
"Very helpful agency. State farm. Doing a great job!!"
We responded:
"Hi Cindy, we hope we can turn these 3 stars into 5. We want to hear from you—please give us a call when you can at (815) 633-1291. Looking forward to hearing back soon. Thanks so much!"
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kaypos1 kp

May 9, 2026

5  out of  5
rating by kaypos1 kp
"Great services and helpful, and friendly staff. Thanks Marcus and Adriana!"
We responded:
"Thank you for your review. We appreciate it!"
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Melinda Guzzardo

May 7, 2026

5  out of  5
rating by Melinda Guzzardo
"We are excited about switching to State Farm. We highly recommend this office. Wonderful customer service, and working with Abigail has been an easy transition. Thank you!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to have you join the State Farm family and are glad Abigail could make the transition smooth and easy. Please know we’re here to support you every step of the way. Welcome aboard!"
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Lyn Worley

May 3, 2026

5  out of  5
rating by Lyn Worley
"Thanks for helping us get our commercial coverage started for our Food Vendor business in Loves Park Golden Bytz"
We responded:
"Lyn, we are so excited about your new food vendor business in Loves Park, Illinois. Thank you so much for choosing our office to assist with your commercial coverage for Golden Bytz! We’re excited to support your business and look forward to helping you with all your insurance needs. Please don’t hesitate to reach out anytime! Markus"
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Sydney Larson

April 30, 2026

5  out of  5
rating by Sydney Larson
"Markus was extremely thorough, and took the time to go over my previous policy, and went through where we should make improvements with my coverage while saving me money. I highly recommend Markus, and his office. They do not disappoint!"
We responded:
"Thank you so much for your kind words and recommendation, Sydney! I’m glad I was able to take the time to thoroughly review your policy and help you find the best coverage while saving you money. Your satisfaction means a lot to me, and I look forward to continuing to serve you and exceed your expectations! Markus"
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Kyle Williamson

April 27, 2026

5  out of  5
rating by Kyle Williamson
"Markus and his team are great, he helped me with my home insurance as a first time homeowner and bundling my car insurance!!"
We responded:
"Thanks so much Kyle, for the great review! We’re really happy we could help you with your home insurance and get your car bundled in too. Being a first-time homeowner can feel overwhelming, but we’re here to make it easier. Just give us a shout if you ever need anything else. Welcome to the State Farm family!"
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Sarah Haywood

April 9, 2026

5  out of  5
rating by Sarah Haywood
"Excellent service! I dealt with Jess Offenwanger out of this office via email and phone. Got a very good rate - much lower than my coverage with the previous two companies with comparable coverage! Highly recommend- it was fast and easy to switch!"
We responded:
"Hi Sarah, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jess was able to provide you with excellent service and a great rate that beats your previous coverage. Making the switch fast and easy is exactly what we aim for. We truly appreciate your recommendation and look forward to assisting you with your insurance needs in the future! Best regards, Markus"
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Erika Martinez

April 1, 2026

5  out of  5
rating by Erika Martinez
"Excelente servicio y todo el apoyo recibido por mi agente Abigail y Marcus gracias por sus atenciones y ayuda."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que Abigail y Marcus te brindaron un servicio y apoyo excelentes. Agradecemos sinceramente tu confianza en Markus Smith State Farm y esperamos seguir ayudándote en el futuro."
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Deborah Riley

April 1, 2026

5  out of  5
rating by Deborah Riley
"Jess is amazing to work with! She's incredibly knowledgeable and works hard to make sure you're fully informed on your coverages."
We responded:
"Thanks so much for the great feedback! Jess is truly a gem, and we’re lucky to have her on the team. It’s wonderful to hear she made sure you felt confident and informed about your coverage—that’s exactly what we aim for. If you ever have questions or need anything, we’re always here to help!"
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stay_calm_ and_bmx

March 27, 2026

5  out of  5
rating by stay_calm_ and_bmx
"Helped me on the phone with no issues and it was very fast"
We responded:
"Thank you for your kind words! We’re glad to hear that your phone experience was quick and hassle-free. At Markus Smith State Farm, we strive to make every interaction smooth and efficient. Please reach out anytime you need assistance!"
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William Springer

March 27, 2026

5  out of  5
rating by William Springer
"Adriana did a fantastic job helping me get everything set up. I'm really glad I went with State Farm."
We responded:
"Thank you, William, for your wonderful feedback! We’re so happy to hear that Adriana provided you with excellent support and made the setup process smooth. We’re proud to have her on our team and grateful that you chose State Farm. If you ever need anything else, don’t hesitate to reach out!"
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Cappy Wawa

March 25, 2026

5  out of  5
rating by Cappy Wawa
"State Farm is in my opinion hands down the best insurance company. They have always helped me out and explained everything in detail so I was able to understand it. Let's be real insurance isn't the easiest to understand for everyone especially when you start to get into technical issues. I appreciate mt agent and all they do. They really are like a good neighbor."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team has been able to help you navigate the complexities of insurance and provide clear explanations along the way. At Markus Smith State Farm, we truly believe in being a good neighbor and supporting our clients through every step. We appreciate your trust and look forward to continuing to serve you!"
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Christopher Offenwanger

March 20, 2026

5  out of  5
rating by Christopher Offenwanger
"One of the most ethical and knowledgeable business that I have dealt with in my entire career. Markus Smith State Farm is a business that I enjoy doing business with and will continue to do business with him for many years."
We responded:
"Thank you very much, Chris, for your kind and thoughtful feedback. We are honored to be regarded as one of the most ethical and knowledgeable businesses you have encountered. My team and I remain dedicated to providing exceptional service, and we sincerely appreciate your continued trust and partnership. We look forward to serving you for many years to come."
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Kurt Kruse

March 12, 2026

5  out of  5
rating by Kurt Kruse
"Jack was super helpful fixing my drive safe and save! Very fast! Very kind!"
We responded:
"Thank you Kurt for your kind words! We're thrilled to hear that Jack was able to help you with your Drive Safe & Save. We appreciate your trust in our office and look forward to assisting you again in the future!"
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Brad Fowler

March 11, 2026

5  out of  5
rating by Brad Fowler
"My experience with Shannon was very satisfactory and she is extremely helpful and kind."
We responded:
"Thank you for the terrific review, Brad! I’m glad that you had an excellent experience with Shannon. She’s a wonderful team member. Please let us know if you have any other questions or concerns about your insurance and we’re happy to help."
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Claire Joyce

February 24, 2026

5  out of  5
rating by Claire Joyce
"Jess has saved my husband and I SO much money!!! Not to mention, my friends have also saved money. Couldn’t appreciate her and her patience with me during this process!! 100/10 recommend Jess!!!"
We responded:
"Thank you so much for your wonderful review, Claire! We're thrilled to hear that Jess was able to help you and your husband save money and that your friends have benefited as well. Jess truly cares about providing patient and personalized service, and we’re glad that shined through during your experience. We appreciate your kind recommendation and look forward to continuing to serve you and your loved ones in the future!"
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Josh Hanford

February 13, 2026

5  out of  5
rating by Josh Hanford
"Jess was great to work with. She is very knowledgeable and informative. Jess made sure to answer our questions in both concise emails as well as on the phone. I highly recommend contacting her."
We responded:
"Thank you so much, Josh, for your kind words! We’re delighted to hear that Jess provided knowledgeable and clear support throughout your experience. She truly strives to make the process smooth and informative for our clients. We appreciate your recommendation and look forward to assisting you with any future insurance needs!"
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Neal Tolodxi Sr

February 10, 2026

5  out of  5
rating by Neal Tolodxi Sr
"Good man knows his business"
We responded:
"Thank you, Neal! I appreciate your kind words and your trust in Markus Smith State Farm Insurance Agency. It’s always my goal to provide knowledgeable and reliable service. Please don’t hesitate to reach out if you ever need anything!"
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Linda Bruner

February 4, 2026

5  out of  5
rating by Linda Bruner
"Jack was helpful got problem straightened up right away"
We responded:
"Thank you for sharing your experience! We’re so happy to hear that Jack was able to quickly get things sorted out for you. We truly appreciate your trust in us, and we’re always here if you need anything else!"
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Joe Satterlee

January 28, 2026

5  out of  5
rating by Joe Satterlee
"Markus was awesome to work with to get home and auto insurance. He made it very easy!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that I made the process easy and enjoyable for you. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We appreciate your trust in our State Farm office!"