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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dr. Osyria Webster

August 20, 2025

5  out of  5
rating by Dr. Osyria Webster
"This State Farm Agency is one of the best that I have ever come across. I recently had an issue that I needed resolved. Both, Markus and Adriana were able to assist me. I really appreciate Adriana making sure that this was resolved in a timely manner. Thank you!"
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Mike ZZZ

August 2, 2025

5  out of  5
rating by Mike ZZZ
"Thank you. Mercus you are awesome"
We responded:
"I’m glad you think so, Mike! Thanks for the excellent review. We look forward to working with you."
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tony duchess

August 1, 2025

5  out of  5
rating by tony duchess
"This is the third time I think since I had them I stopped in their office and the guy and the girl today did some checking I left the receipt with them and they called me a couple hours later with a great response they are fast deep dependable reliable and affordable also I want to thank Mark and Shannon my main agents"
We responded:
"We’re very glad to be of service, Tony! Thank you for your detailed review. If you have any other questions or concerns about your insurance with us, don’t hesitate to give us a call. We’re always happy to help. "
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Christine Rakoczy

July 28, 2025

5  out of  5
rating by Christine Rakoczy
"Met them at the Rythum of the heart festival and he and his employee, (I'm guessing), we're a lot of fun and super kind!"
We responded:
"It was a pleasure meeting you, Christine! Thank you for taking the time to leave us a great review! We look forward to chatting with you again soon."
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Amanda Broderick

July 26, 2025

5  out of  5
rating by Amanda Broderick
"We saw them at heart festival! They were so fun and helpful!"
We responded:
"We’re so glad to be of service, Amanda! Thank you for the excellent review. Please give us a call or stop by if we can assist you further."
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Christina Morrison

July 25, 2025

5  out of  5
rating by Christina Morrison
"Abigail Maya was amazing, extremely helpful ,great prices on home owners and car insurance"
We responded:
"I’m glad you had a great experience with Abigail, Christina! Thank you for sharing your experience with our office. If you have any other questions or concerns about your Homeowners’ Insurance or Auto Insurance, don’t hesitate to let us know. We’re always happy to help."
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TaterS

July 12, 2025

5  out of  5
rating by TaterS
"Markus Smith took care of us with our Home/Auto insurance. Very informative and looking out for the customer."
We responded:
"Making sure our Good Neighbors are educated on their insurance decisions is very important to us! Thank you for choosing us for your Auto and Homeowners’ Insurance. We’re so glad to be of assistance and look forward to serving your needs. Give us a call if we can assist you with anything else and thanks for the great review."
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Mark Desalvo

July 7, 2025

5  out of  5
rating by Mark Desalvo
"Adrinager help me switch over one policy to another vehicle. When I have problems with my app or account., they always seem to help me. Always good people in the office.To help when you need it , thank you for all your great help."
We responded:
"We’re very glad to be of assistance, Mark. Thanks for taking the time to share your experience with Adriana. I’ll be sure to pass along your kind words to her personally. If you ever need any additional assistance, don’t hesitate to reach out. We’re happy to help."
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Teresa Catlett

July 3, 2025

5  out of  5
rating by Teresa Catlett
"Shannon took my call and gave me a quote within a matter of minutes. She didn’t try to take advantage of me nor did she talk to me like I was I was stupid. She is the kindest most caring agent that I’ve ever had the pleasure of doing business with. The moment I stepped foot in the office I knew beyond a shadow of a doubt that I made the right decision. They make me feel welcomed, accepted and valued. Just call for a quote and you will find out for yourself."
We responded:
"What an incredible review, Teresa! Thank you so much for your business and your kind words for Shannon. She is a wonderful part of our team and I’m thrilled she provided you with the service you deserve. We look forward to helping you with your insurance needs for years to come. Thanks again. "
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Ron Dean

June 27, 2025

5  out of  5
rating by Ron Dean
"Thanks Adriana for answering questions about my coverage and helping with the phone. I'll be back soon for State Farm app follow up."
We responded:
"We’re very glad to be of assistance, Ron! I’m glad that Adriana was able to help you out. We look forward to helping you with the app shortly. Thanks for the great review! "
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Dana Knox

June 23, 2025

5  out of  5
rating by Dana Knox
"Thank you to the team here for all tour help over thr years. I recommend this place to everyone if you need insurance. Thank you to Adriana for your help."
We responded:
"We're very grateful for your business, Dana! Thank you for taking the time to leave us a lovely review. I'll be sure to pass along your kind feedback to Adriana! Give us a call if we can be of further assistance."
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Dahianna M

June 23, 2025

5  out of  5
rating by Dahianna M
"When i moved back to IL Shannon helped me get everything transferred quickly and made a dreadful task so effortlessly quick and simple, she was super friendly and amazing. The other day I stopped by the office and had the pleasure to meet with Markus to go over my policies and needs, he answered all my questions and provided recommendations that I didn't even know were available without pushing things down my throat. I appreciate him taking the time to meet with me and explain everything. I have been a long time customer but he has definitely ensured I will stay with them, I would absolutely recommend this office to everyone I know!"
We responded:
"Thank you for your excellent review and continued support, Dahianna! That means the world to our State Farm office. We’re never pushy, but instead just want to provide our Good Neighbors with options should they ever need them. We sincerely appreciate your business and look forward to working with you for years to come!"
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Felipe Sanchez

June 21, 2025

5  out of  5
rating by Felipe Sanchez
"Excellent mui buen servisio"
We responded:
"Gracias por la excelente reseña! Nos alegra que haya tenido una buena experiencia en nuestra oficina."
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Nathan Holmes

May 19, 2025

5  out of  5
rating by Nathan Holmes
"Shannon was lovely to work with—and I had a great experience, plus saved some money! Thanks for everything!"
We responded:
"We certainly do love saving money for our Good Neighbors, Nathan. Thanks for the terrific review! I’ll be sure to pass along your kind feedback to Shannon. Let us know if there’s anything else we can assist you with and thanks again."
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Judi Winemiller

May 10, 2025

5  out of  5
rating by Judi Winemiller
"Amazing service and follow up.You will not be disappointed in the agent and staff."
We responded:
"Thank you for the wonderful recommendation, Judi! We appreciate your terrific feedback and look forward to serving your insurance needs. Give us a call or stop by if we can provide you with any additional assistance."
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caleb

May 5, 2025

5  out of  5
rating by caleb
"Markus is so awesome!!"
We responded:
": I think you’re awesome too, Caleb! Thanks for the terrific review. Please let us know if you have any other questions about your insurance and I’d be happy to help. Thanks again."
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salomon Rayo

May 2, 2025

5  out of  5
rating by salomon Rayo
"I stop by get in a car insurance and Markus was very nice welcoming. Take his time to talk to us. Abigail was very helpful. I love this team"
We responded:
"We’re very glad to have you with our State Farm Insurance office, Salomon! Thank you for allowing us to earn your business. Let us know if you have any questions about your Auto Insurance and we’re happy to help."
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sara summers

April 25, 2025

5  out of  5
rating by sara summers
"Shannon was very helpful when I got my insurance she took the time and day to help me everytime I called to ask questions.. Lucy was very sweet nd the best dog ever"
We responded:
"I’m thrilled that you had a great experience with Shannon, Sara! We do our best to make the process of acquiring insurance as easy as possible. Lucy is, most certainly, the best dog! Stop by any time to say hello. She’s always here!"
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Brad Fowler

April 21, 2025

5  out of  5
rating by Brad Fowler
"My experience with Shannon was very satisfactory and she is extremely helpful and kind."
We responded:
"Thank you for the terrific review, Brad! I’m glad that you had an excellent experience with Shannon. She’s a wonderful team member. Please let us know if you have any other questions or concerns about your insurance and we’re happy to help."
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Chrystal Slayton

April 12, 2025

5  out of  5
rating by Chrystal Slayton
"Thank you so much for reaching out to give me a quote!! I still can't believe how much I'm saving!! Absolutely wonderful customer service. Replied to all my questions right away, and is saving me over $300 A MONTH"
We responded:
"We’re so glad to be of service, Chrystal! Saving money is so very important – particularly right now. We’re pleased to have earned your business and look forward to serving your insurance needs for years to come. If you have any questions about your insurance, give us a call! We’re always happy to help."
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Samir Elkhabiry

March 18, 2025

5  out of  5
rating by Samir Elkhabiry
"Abigail is very helpful and sincere."
We responded:
"I’m very glad you think so, Samir! I’ll be sure to pass your kind words along to Abigail. She is an integral part of our State Farm team here in Loves Park! Let us know if we can do anything else for you and thanks again for the review!"
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Steven Eisman iii

March 7, 2025

4  out of  5
rating by Steven Eisman iii
"Was vary helpful can't really complain an decent price"
We responded:
"We’re glad to be of assistance, Steven! Thank you for choosing us for your insurance needs. Please give us a call or stop by if we can be of further assistance."
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Jolene Estes

February 26, 2025

5  out of  5
rating by Jolene Estes
"Kristina did a fantastic job in helping me get the auto coverage that met my needs. She explained everything in detail and was very patient with me. I’m glad I got to work with her!"
We responded:
"Thank you for the stellar review, Jolene! Kristina prides herself on fabulous customer service. If you have any other questions or concerns about your auto insurance with us, don’t hesitate to reach out! We’re always here to help."
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Penny Sholes

February 12, 2025

5  out of  5
rating by Penny Sholes
"I had the pleasure of working with Kristina, and I can't recommend her enough! From the start, she was incredibly knowledgeable and professional. She took the time to thoroughly explain my options and helped me find the best coverage for my situation. Throughout the process, she was patient and answered all of my questions. Thank you sooo much, Kristina!!"
We responded:
"Kristina is a fabulous team member and a testament to our commitment to quality customer service, Penny! I’m thrilled she was able to help you and educate you on your decisions. We always do our best to make insurance comfortable and educational. Let us know if you have any other questions and we’d be more than happy to help! "
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Jeremy Bingham

February 7, 2025

5  out of  5
rating by Jeremy Bingham
"Abigail was great she set me up with home and auto and did it at my convenience on my break time at work over the phone. I was really happy with the job she did, excellent customer service. Thank you"
We responded:
"Thank you Jeremy, for taking the time to share your thoughts! We are glad to know you are satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we are here to help!"